ITIL 4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.
ITIL 4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue play an important role in a wider business strategy. ITIL 4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.
This TRAINING includes the entire series of online, self-paced, accredited training courses to become ITIL 4 Foundation certified.
To get certified, you must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% (26 of 40 answers must be correct).
The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.
This Service Management course teaches you best practice ITSM approach. As a management consultant, we’ve completed over 10 ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I’ll also equip you with a practical context to apply these skills in your career. You’ll be able to implement and improve service management processes, sustainably! This course is proven, best practice approach on service management processes.
The ITSM framework has become the standard in IT Service Management across the globe. ITSM helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
At this new stage in the development of the IT industry, AXELOS is delighted to present ITIL 4, the latest step in the evolution of IT best practice. By building on our experience and bringing fresh and forward-looking thinking to the marketplace, ITIL4 equips your business to deal with the challenges currently faced by the industry.
ITIL4 is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers.
ITIL has also provided IT organizations with a common language to communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work.
ITIL has a comprehensive certification scheme to support its guidance, which include 4 levels: Foundation, SL (Strategic Leader), MP (Managing Professional), and Master. These different qualifications cover the ITIL framework in increasing depth and enable individuals and organizations to effectively adopt ITIL by ensuring that they have the relevant knowledge, skills and techniques.
ITIL has led the ITSM industry with guidance, training, and certification programs for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Successfully adopting ITIL can help you improve services by proving ways of helping you:
By obtaining your ITSM ITIL4 certification, you are showing employers that you understand Digital IT Transformation, the key elements, concepts and terminology used in the ITSM service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.
Become an ITSM expert and become an IT hero:
So yes! ITIL4® certification is worth the effort.