ITIL4 ® Foundation

Foundation by PeopleCert and AXELOS

ITIL4 ® Course info

  • Course Duration: 12 hours including exam
  • Get best price in your country
  • 100% Pass Guarantee

What is ITIL4 ®?

ITIL 4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.

ITIL 4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue play an important role in a wider business strategy. ITIL 4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.

This TRAINING includes the entire series of online, self-paced, accredited training courses to become ITIL 4 Foundation certified.

To get certified, you must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% (26 of 40 answers must be correct).

The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.

Upon successful completion, you will receive an official certificate issued by PeopleCert and AXELOS.

This Service Management course teaches you best practice ITSM approach. As a management consultant, we’ve completed over 10 ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I’ll also equip you with a practical context to apply these skills in your career. You’ll be able to implement and improve service management processes, sustainably! This course is proven, best practice approach on service management processes.

The ITSM framework has become the standard in IT Service Management across the globe. ITSM helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

WELCOME to ITIL4 Digital Transformation

At this new stage in the development of the IT industry, AXELOS is delighted to present ITIL 4, the latest step in the evolution of IT best practice. By building on our experience and bringing fresh and forward-looking thinking to the marketplace, ITIL4 equips your business to deal with the challenges currently faced by the industry. 

ITIL4 is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers.

ITIL has also provided IT organizations with a common language to communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work.


ITIL has a comprehensive certification scheme to support its guidance, which include 4 levels: Foundation, SL (Strategic Leader), MP (Managing Professional), and Master. These different qualifications cover the ITIL framework in increasing depth and enable individuals and organizations to effectively adopt ITIL by ensuring that they have the relevant knowledge, skills and techniques.

  •  IT Management, IT Support Staff 
  •  IT Consultants 
  • Business Managers 
  • Business Process Owners 
  • IT Developers 
  • Service Providers 
  • System Integrators

ITIL has led the ITSM industry with guidance, training, and certification programs for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. 

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. 


Successfully adopting ITIL can help you improve services by proving ways of helping you: 

  • Manage business risk and service disruption or failure 
  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs 
  • Establish cost-effective systems for managing demand for your services 
  • Support business change whilst maintaining a stable service environment.

Why should I go for an ITIL4® Certification?

By obtaining your ITSM ITIL4 certification, you are showing employers that you understand Digital IT Transformation, the key elements, concepts and terminology used in the ITSM service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

Become an ITSM expert and become an IT hero:

  1. Feel Recognized!
  2. Higher and Better Paying Opportunities
  3. High-Level Competency Skill-set
  4. You speak and understand the global language of IT management
  5. Provides networking opportunities, It connects you to a community of professionals, organizations and experts worldwide
  6. More Jobs Opportunities
  7. Efficient Project Management
  8. Contribute to Your Company Growth
  9. Contribute to Your Career Growth
  10. It teaches you the best practices on how to increase the business productivity effectively

So yes! ITIL4® certification is worth the effort.

Why should I buy from Navesse?
  • We have highest NPS (Net Promoter Score) in South East Asia and all our students recommending us.
  • We have 100% exam pass rate.
  • 7/24 direct customer care support.
  • Money back guarantee.
  • We assure you to get best price you want.
  • Classes are interactive and not more than 15 people.
  • Our Learning Management System has full of latest content, quizzes, templates as free for our students.
  • International business experienced senior instructors
  • None, although a familiarity with IT service delivery will be beneficial.
  • Total 12 hours including exam 
  • Theory class will be 4 days with 4 sessions on weekdays (OR) 2 days with sessions on weekends
  • Each lesson in 2-3 hours
  • Course outline/chapters:
    • ITIL4
    • Key Concepts of Service Management
    • The 4 Dimensions of Service Management
    • The ITIL Service Value System
    • The ITIL Guiding Principles
    • Service Value Chain
    • ITIL Management Practices
    • Service Management Practices
    • General Management Practices
    • Technical Management Practices


What will you learn?

Learning Objectives

At the end of this course, you will be able to: 

  • The key components of the ITIL 4 framework are the ITIL service value system (SVS) and the four dimensions’ model. 
  • Service Management as a practice 
  • Understand the Service Lifecycle 
  • Know the generic concepts and definitions 
  • Understand the key principle and models used behind selected processes 
  • Identify the selected processes selected functions and roles

Course Outline

  • Key concepts of service management 
  • Value creation, outcomes, costs and risks 
  • Services and service relationship 
  • The four (4) dimensions 
  • The ITIL service value system 
  • The nature and use of the guiding principles 
  • Activities of service value chain 
  • Learning Checks 
  • ITIL practices and key terms 
  • Service management practices 
  • General practices 
  • Technical practices 
  • Learning Checks 
  • ITIL 4 = SVS + 4D 
  • SVS = Service Value System 
  • 4D = 4 Dimensions (People, Process, Technology, Partners) 
  • SVS =7 Principles + Governance + SVC + 34 Practices + Continual Improvement 
  • 7 Principles: 
    • Focus on Value creation 
    • Holistic view 
    • Start simple 
    • Iterations with feedback 
    • Re-usable components/processes/docs – start where you are 
    • Teamwork, collaboration, transparency 
    • Automation and Optimization 
  • SVC = Service Value Chain 
  • SVC Activities: 
    • Plan 
    • Engage Stakeholders 
    • Design and Transition 
    • Build or Obtain 
    • Deliver and Support 
    • Continual Improvement 
  • There are total of 34 practices available in ITIL 4, out of which, 7 practices will be investigated in deep and 8 practices are summarized.

Practices to be investigated in deep: 

  1. Continual Improvement 
  2. Change Enablement 
  3. Incident Management 
  4. Problem Management 
  5. Request Management 
  6. Service Desk 
  7. Service Level Management

Practices to be summarized: 

  1. Relationship Management 
  2. Supplier Management 
  3. Release Management 
  4. Deployment Management 
  5. IT Asset Management 
  6. Configuration Management 
  7. Information Security Management 
  8. Event Management

Classroom/Online Course Dates

  • Online Live/Classrooms Weekends.
  • Online Interactive Class – please ask and join quickly.
  • Online Interactive 1-1 – please ask and join quickly.

Best Price Guarantee

  • Get best price in your country
  • Online/Classroom Training Fee: please ask and join quickly.
  • Contact Us: Line/Viber/WhatsApp: +95 9451742665 / +66 6-2531-2951
  • Contact Us:

Navesse Online Platform

3-months free LMS access will be granted to our registered students.

  • +200 Questions
  • +Free Business Templates
  • +Lesson books and handouts
  • +Mock Exams

About Exam

  • Exam Fee: 300 USD (Paper Based)
  • Type: Paper-Based or online peoplecert
  • Difficulty: Intermediate
  • Language: English Only
  • Passing score: Target / Above Target
  • Number of Questions: 40
  • Duration: 60 minutes (1 hour)
  • Format: Multiple Choice, A-B-C-D

100% Pass Guarantee

  • Student should pay exam fee and take the certificate real exam within 1 month after course start date.
  • If student fails in the first exam, 50% training fee will be refunded.
  • Student should prove that he or she attended exam and send failed exam result to