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WELCOME TO
THE FUTURE OF ITIL

The Project Management Professional (PMP)®is the world’s leading project management
certification by PMI (Project Management Institute) pmi.org.

ITIL helps organizations succeed at service management

Organizational success is largely defined by how efficiently and effectively an organization can deliver its products and services to the market, in a manner that:

  • Meets customer expectations
  • Beats competitor offerings
  • Aligns with legal and regulatory requirements

To do this today, in the 2020s, companies must move faster to keep up with the ever-changing needs of consumers. This is particularly true in the era of social media—user preferences and options are multiplying exponentially and changing uncontrollably.

What is ITIL?

ITIL is a globally recognized, world-leading framework for IT service management (ITSM)—and increasingly for overall service management that delivers business value.

ITIL 4 will enable IT professionals, to support their organization on their journey to digital transformation and support world-class digital services.

  • ITIL 4 helps to successfully navigate the modern digital world
  • ITIL 4 provides a holistic picture of IT enabled service delivery
  • ITIL 4 reflects and integrates other established ways of working
  • ITIL 4 incorporates all the best things from ITIL

For the last 30 years, ITIL has continued to provide comprehensive, practical, and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses using and delivering IT-enabled services.

For years, ITIL was shorthand for Information Technology Infrastructure Library, but that full name was eventually retired and replaced with simply ITIL. ITIL does underpin ISO20000, but there are some key differences.

ITIL has been adopted by many organizations, with millions of certified ITIL practitioners worldwide.

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