ITIL4 ® (Information Technology Infrastructure Library) Foundation by PeopleCert and AXELOS.
What is ITIL4 ®?
ITIL 4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.
ITIL 4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue play an important role in a wider business strategy. ITIL 4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.
This TRAINING includes the entire series of online, self-paced, accredited training courses to become ITIL 4 Foundation certified.
To get certified, you must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% (26 of 40 answers must be correct).
The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.
Upon successful completion, you will receive an official certificate issued by PeopleCert and AXELOS.
This Service Management course teaches you best practice ITSM approach. As a management consultant, we’ve completed over 10 ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I’ll also equip you with a practical context to apply these skills in your career. You’ll be able to implement and improve service management processes, sustainably! This course is proven, best practice approach on service management processes.
The ITSM framework has become the standard in IT Service Management across the globe. ITSM helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
ITIL4 CERTIFICATION SCHEME
KEYS BENEFITS OF ITIL
THE ITIL4 Foundation CERTIFICATE in IT SERVICE MANAGEMENT
● IT Management, IT Support Staff
Why should I go for a ITIL4® Certification?
None, although a familiarity with IT service delivery will be beneficial.
Exam Fee: 300 USD (Paper Based)
Type: Paper-Based or online peoplecert
Language: English Only
Passing score: Target / Above Target
Number of Questions: 40
Duration: 60 minutes (1 hour)
Format: Multiple Choice, A-B-C-D
Student should pay exam fee and take the certificate real exam within 1 month after course start date.
If student fails in the first exam, 50% training fee will be refunded.
Student should prove that he or she attended exam and send failed exam result to firstname.lastname@example.org
Total 12 hours including exam
Theory class will be 4 days with 4 sessions on weekdays (OR) 2 days with sessions on weekends
Each lesson in 2-3 hours
2. Key Concepts of Service Management
3. The 4 Dimensions of Service Management
4. The ITIL Service Value System
5. The ITIL Guiding Principles
6. Service Value Chain
7. ITIL Management Practices
8. Service Management Practices
9. General Management Practices
10. Technical Management Practices
PDU – Steps for Claiming PDUs
Based on our latest understanding from PMI, here is the process for claiming third-party vendor PDUs.
1.Log in to PMI.org. You need to log in to the PMI website using your login credentials. Once you log in, you need to click on ‘Report PDUs’.
2.Course or training: In the next landing page, you need to click on ‘Course or Training’ under Education.
3.Enter the name of a provider: As you have taken a course offered by a third-party vendor which is not pre-approved by PMI® for its PDUs, you just need to type the name of the provider into the field and do not select any provider from the list.
4.You need to complete all the fields to provide the details for the claim is you have taken education activities offered by third-party vendors who are not pre-approved by PMI®.
5.Enter or modify the PDUs that align with the PMI Talent Triangle™
You can modify the Talent Triangle™ PDU values for PMI-approved activities that are pre-populated in the claim form is you didn’t stay for the entire activity. You may modify Talent Triangle™ PDUs to values below the maximum limit for the activity.
You need to manually enter PDU values under the Technical skill area if you have taken training from any third-party provider. Again, you need to enter PDU values for Leadership and Strategic skill areas manually. If you hold multiple certifications, these PDUs will automatically be shared across all your certifications.
6.Agree: In the next step, you need to click on ‘I agree this claim is accurate’.
7.Submit: Once you agree to the terms, you need to submit your PDU claim. Once you click on the ‘Submit’ button, you will receive a transaction notification which shows multiple Claim IDs for multiple certifications and allows you to print the notification or continue to reporting another claim.