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ITIL4 ® (Information Technology Infrastructure Library) Foundation by PeopleCert and AXELOS.

What is ITIL4 ®?

ITIL 4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.

ITIL 4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue play an important role in a wider business strategy. ITIL 4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.

This TRAINING includes the entire series of online, self-paced, accredited training courses to become ITIL 4 Foundation certified.

To get certified, you must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% (26 of 40 answers must be correct).

The world is becoming digital. As technology is becoming embedded in society, organizations need to ready themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.

Upon successful completion, you will receive an official certificate issued by PeopleCert and AXELOS.

This Service Management course teaches you best practice ITSM approach. As a management consultant, we’ve completed over 10 ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I’ll also equip you with a practical context to apply these skills in your career. You’ll be able to implement and improve service management processes, sustainably! This course is proven, best practice approach on service management processes.

The ITSM framework has become the standard in IT Service Management across the globe. ITSM helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

WELCOME to ITIL4 Digital Transformation

At this new stage in the development of the IT industry, AXELOS is delighted to present ITIL 4, the latest step in the evolution of IT best practice. By building on our experience and bringing fresh and forward-looking thinking to the marketplace, ITIL4 equips your business to deal with the challenges currently faced by the industry.

ITIL4 is the most widely used and successful IT Service Management (ITSM) framework in the world, with true global reach. Adopted and adapted by organizations across the globe for over 25 years, ITIL provides guidance and helps service providers.

ITIL has also provided IT organizations with a common language to communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. The ITIL Foundation certification is the first step on my journey to learning about and applying the best practice framework to my current role, using years of experience to guide my day to day work.


ITIL has a comprehensive certification scheme to support its guidance, which include 4 levels: Foundation, SL (Strategic Leader), MP (Managing Professional), and Master. These different qualifications cover the ITIL framework in increasing depth and enable individuals and organizations to effectively adopt ITIL by ensuring that they have the relevant knowledge, skills and techniques.


Successfully adopting ITIL can help you improve services by proving ways of helping you:

  • ● Manage business risk and service disruption or failure
  • ● Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
  • ● Establish cost-effective systems for managing demand for your services
  • ● Support business change whilst maintaining a stable service environment.


ITIL has led the ITSM industry with guidance, training, and certification programs for more than 30 years. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.


At the end of this course, you will be able to:

The key components of the ITIL 4 framework are the ITIL service value system (SVS) and the four dimensions’ model.

● Service Management as a practice

● Understand the Service Lifecycle

● Know the generic concepts and definitions

● Understand the key principle and models used behind selected processes

● Identify the selected processes selected functions and roles



● IT Management, IT Support Staff


● IT Consultants

● Business Managers

● Business Process Owners

● IT Developers

● Service Providers

● System Integrators


● Key concepts of service management

● Value creation, outcomes, costs and risks

● Services and service relationship

● The four (4) dimensions

● The ITIL service value system

● The nature and use of the guiding principles

● Activities of service value chain

● Learning Checks

● ITIL practices and key terms

● Service management practices

● General practices

● Technical practices

● Learning Checks

● ITIL 4 = SVS + 4D

● SVS = Service Value System

● 4D = 4 Dimensions (People, Process, Technology, Partners)

● SVS =7 Principles + Governance + SVC + 34 Practices + Continual Improvement

● 7 Principles:

                     1. Focus on Value creation

                     2. Holistic view

                     3. Start simple

                     4. Iterations with feedback

                     5. Re-usable components/processes/docs – start where you are

                     6. Teamwork, collaboration, transparency

                     7. Automation and Optimization

 ● SVC = Service Value Chain

 ● SVC Activities:

                     1. Plan

                     2. Engage Stakeholders

                     3. Design and Transition

                     4. Build or Obtain

                     5. Deliver and Support

                     6. Continual Improvement

There are total of 34 practices available in ITIL 4, out of which, 7 practices will be investigated in deep and 8 practices are summarized. 

Practices to be investigated in deep: 

1. Continual Improvement 

2. Change Enablement 

3. Incident Management 

4. Problem Management 

5. Request Management 

6. Service Desk 

7. Service Level Management 

Practices to be summarized: 

1. Relationship Management 

2. Supplier Management 

3. Release Management 

4. Deployment Management 

5. IT Asset Management 

6. Configuration Management 

7. Information Security Management 

8. Event Management 

 Why should I go for a ITIL4® Certification?

By obtaining your ITSM ITIL4 certification, you are showing employers that you understand Digital IT Transformation, the key elements, concepts and terminology used in the ITSM service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

Become an ITSM expert and become an IT hero:

  1. Feel Recognized!
  2. Higher and Better Paying Opportunities
  3. High-Level Competency Skill-set
  4. You speak and understand the global language of IT management
  5. Provides networking opportunities, It connects you to a community of professionals, organizations and experts worldwide
  6. More Jobs Opportunities
  7. Efficient Project Management
  8. Contribute to Your Company Growth
  9. Contribute to Your Career Growth
  10. It teaches you the best practices on how to increase the business productivity effectively

So yes! ITIL4® certification is worth the effort.

Why Should I buy from Navesse?

● We have highest NPS (Net Promoter Score) in South East Asia and all our students recommending us.

● We have 100% exam pass rate.

● 7/24 direct customer care support.

● Money back guarantee.

● We assure you to get best price you want.

● Classes interactive and not more than 15 people.

● Our Learning Management System has full of latest content, quizzes, templates as free for our students.

● International business experienced senior instructors


None, although a familiarity with IT service delivery will be beneficial.

Classroom/Online Course Dates

Classroom Weekends / Weekdays evening.
Online Interactive Class - please ask and join quickly.
Online Interactive 1-1 - please ask and join quickly.

Best Price Guarantee

Get best price in your country
Online/Classroom Training Fee: please ask and join quickly.
Contact Us: Viber/WhatsApp: +95 9409066900 / +95 9451742665 / +90 542 3870510
Contact Us: we@navesse.com

Navesse Online LMS

3-months free LMS access will be granted to our registered students.

+200 Questions
+Free Business Templates
+Lesson books and handouts
+Mock Exams

About Exam

Exam Fee: 300 USD (Paper Based)
Type: Paper-Based or online peoplecert
Difficulty: Intermediate
Language: English Only
Passing score: Target / Above Target
Number of Questions: 40
Duration: 60 minutes (1 hour)
Format: Multiple Choice, A-B-C-D

100% Pass Guarantee

Student should pay exam fee and take the certificate real exam within 1 month after course start date.
If student fails in the first exam, 50% training fee will be refunded.
Student should prove that he or she attended exam and send failed exam result to support@navesse.com

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Total 12 hours including exam

Theory class will be 4 days with 4 sessions on weekdays (OR) 2 days with sessions on weekends

Each lesson in 2-3 hours

Course outline/chapters:

1. ITIL4

2. Key Concepts of Service Management

3. The 4 Dimensions of Service Management

4. The ITIL Service Value System

5. The ITIL Guiding Principles

6. Service Value Chain

7. ITIL Management Practices

8. Service Management Practices

9. General Management Practices

10. Technical Management Practices

PDU – Steps for Claiming PDUs

Based on our latest understanding from PMI, here is the process for claiming third-party vendor PDUs.

1.Log in to PMI.org. You need to log in to the PMI website using your login credentials. Once you log in, you need to click on ‘Report PDUs’.

2.Course or training: In the next landing page, you need to click on ‘Course or Training’ under Education.

3.Enter the name of a provider: As you have taken a course offered by a third-party vendor which is not pre-approved by PMI® for its PDUs, you just need to type the name of the provider into the field and do not select any provider from the list.

4.You need to complete all the fields to provide the details for the claim is you have taken education activities offered by third-party vendors who are not pre-approved by PMI®.

5.Enter or modify the PDUs that align with the PMI Talent Triangle™

You can modify the Talent Triangle™ PDU values for PMI-approved activities that are pre-populated in the claim form is you didn’t stay for the entire activity. You may modify Talent Triangle™ PDUs to values below the maximum limit for the activity.

You need to manually enter PDU values under the Technical skill area if you have taken training from any third-party provider. Again, you need to enter PDU values for Leadership and Strategic skill areas manually. If you hold multiple certifications, these PDUs will automatically be shared across all your certifications.

6.Agree: In the next step, you need to click on ‘I agree this claim is accurate’.

7.Submit:  Once you agree to the terms, you need to submit your PDU claim. Once you click on the ‘Submit’ button, you will receive a transaction notification which shows multiple Claim IDs for multiple certifications and allows you to print the notification or continue to reporting another claim.

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